Insurance & Security Policy - ETC.rent
When Is Insurance Required?
Insurance is required whenever you or your team will be handling, operating, or transporting the equipment during the rental period.
If you’ve booked ETC.rent for delivery, setup, and operation, then insurance is not required from your end. Pro AV Source, LLC’s company insurance applies while our crew is in control of the gear.
If you’re unsure whether your order requires insurance, contact us at 1.646.661.4078. We’ll review your rental details and confirm what’s needed before your event.
Equipment Insurance & Security Policy
Customers who will be operating or managing equipment must carry liability insurance that covers the rented gear. We also highly recommend adding theft and accidental damage coverage. Proof of insurance must be submitted at least 48 hours before pickup or delivery, and coverage must remain active for the full rental period with ETC.rent listed as an Additional Insured.
If you don’t already have insurance, ETC.rent partners with InsureMyEquipment.com to offer short-term policies. Please note that their coverage does not include intentional damage, theft, vandalism, or personal injury.
Credit Card Security Requirement
Even with insurance, a valid credit card on file is required. This protects against costs not covered by your policy, including deductibles, denied claims, late or cleaning fees, or missing accessories. Your card is only charged when necessary, and we’ll notify you before any charges are made.
Equipment Security Expectations
ETC.rent maintains all gear professionally, transports equipment in protective cases, and inspects everything before each rental. Renters are responsible for taking reasonable precautions to protect equipment, including:
- Proper supervision during use
- Secure indoor storage
- Weather protection
- Theft prevention
If any gear is lost, stolen, or damaged during your rental, please contact ETC.rent immediately. We will resolve the issue with you, but the renter is responsible for repair or replacement costs for any damage not covered by insurance.
Insurance Requirements by Equipment Value
- Equipment Value: $0 - $1,500
Credit card on file with personal guarantee
- Equipment Value: $1,500 - $5,000
Full replacement value (credit card or cash deposit) with personal guarantee OR
Certificate of Insurance (COI)
- Equipment Value: $5,000 - $15,000 or Vintage / Discontinued Items
Full replacement value deposit OR
Certificate of Insurance (COI)
- Orders Over $15,000
Certificate of Insurance (COI) with minimum $1M coverage
Credit Card on File - Personal Guarantee
Your credit card will be held securely in the event of loss, damage, or late return. A personal guarantee is required, identifying the client as responsible for any outstanding balances or damages.
Full Replacement Value Deposit
For rentals requiring a replacement deposit, the full value must be secured via credit card charge or cash deposit. Once all equipment is returned, tested, and verified, the deposit will be released.
Certificate of Insurance (COI) Requirements
Each COI must include an Additional Insured Endorsement from the renter’s Commercial General Liability Policy. All policies must clearly state that coverage cannot be canceled or expire without providing Crossfire at least 30 days’ written notice.
Insurance carriers must be rated A- or higher by A.M. Best and authorized to operate in the jurisdiction where the work is performed. The CGL policy must specifically name Crossfire as an Additional Insured.
Certificate Holder (Required Wording)
Pro AV Source, LLC., its officers, agents, employees, and assigns
447 Broadway, 2nd Floor
New York, NY 10013
